Returns & Refunds Policy

Returns & Refunds Policy – EverydayCareAustralia

At EverydayCareAustralia, your satisfaction is very important to us. This policy explains how we handle returns and refunds in a fair and transparent manner and is designed in accordance with the Australian Consumer Law (ACL).

By placing an order with us, you agree to the terms outlined below. If you have any questions, our friendly support team is always happy to assist.

📧 everydaycareaussie@gmail.com

1. 30-Day Money-Back Guarantee

We offer a 30-day money-back guarantee on eligible items.

If you change your mind within 30 days of receiving your order, you may request a return or refund, provided the item:

  • Is unused

  • Is in original condition

  • Is in original packaging

Please contact us with your order number so we can assist you.

2. Faulty or Damaged Items

If your item arrives faulty or damaged, please contact us as soon as possible and provide clear photos or a short video showing the issue.

In accordance with Australian Consumer Law, you are entitled to a repair, replacement, or refund for faulty products. While there is no strict time limit for faulty claims, we kindly encourage contacting us at your earliest convenience.

3. Non-Refundable Situations

Refunds may not be available if:

  • More than 30 days have passed since delivery and the item is not faulty

  • The product has been misused, altered, or damaged after delivery

  • You were aware of an issue before purchasing

  • The request is due to a change of mind after 30 days

  • You found the product cheaper elsewhere

4. How to Request a Return

  1. Please email us at everydaycareaussie@gmail.com with your order number.

  2. Our team will review your request and guide you through the next steps.

  3. If a return is required, we will provide return instructions.

Please do not send items back without contacting us first.

5. Return Shipping

  • For faulty or incorrect items, we will cover the return shipping cost.

  • For change-of-mind returns, return shipping costs are the responsibility of the customer.

Requests outside this policy (including those made after 30 days and not related to faulty items) will be reviewed on a case-by-case basis.

6. Refund Processing Time

Once your refund is approved:

  • Refunds are issued to your original payment method

  • Please allow 5–10 business days for funds to appear in your account

If you do not see the refund after this time, we kindly suggest checking with your bank or payment provider before contacting us.

7. Late or Missing Refunds

If your refund has not arrived:

  • Please check your bank account

  • Contact your bank or payment provider

  • Reach out to us if you still need assistance

We’re happy to help.

8. Final Notes

If you have any questions, please feel free to review this policy again or contact us through our Contact Us page.

For the fastest support, we recommend using our website contact form or emailing us, as social media messages may be delayed. We aim to respond within 24–48 business hours (Monday–Friday).

At EverydayCareAustralia, we genuinely care about our customers and strive to resolve all concerns fairly and respectfully.

For delivery timeframes, please visit our Shipping Information page available in the header or footer of our website.

Most of our products are shipped from Australian warehouses. Occasionally, items may be shipped from overseas suppliers if local stock is unavailable.